Return & Refund Policy

Please inspect your wholesale order as soon as it arrives or is collected. Fast inspection helps us review genuine issues quickly and keeps your business experience with Luseyl Collection smooth and professional.

• Confirm product design, model, size, color, quantity, and physical condition.
• Compare the received products and quantities with your invoice or confirmed order.
• Take clear photos or videos if anything is damaged, missing, defective, or incorrect.
• Keep original packaging, cartons, labels, and delivery documents until your claim is reviewed.

We review genuine wholesale order issues fairly and carefully. Approved cases may qualify for replacement, quantity correction, exchange, account credit, store credit, or refund depending on the circumstances.

• Defective shoes, clothing, or accessories caused by verified manufacturing faults.
• Products damaged during delivery or transport, supported by clear and timely proof.
• Missing products or quantity shortages compared with the confirmed invoice or order record.
• Incorrect products delivered because of a model, design, color, or size mismatch caused by Luseyl Collection.
• Products that materially differ from the confirmed wholesale order, subject to inspection.

Send complete and accurate information so our team can review your wholesale claim efficiently.

• Invoice number, wholesale order number, or order reference.
• Retailer, reseller, shop, or customer name and phone number.
• Clear photos or videos showing the product, defect, damage, or mismatch.
• Photos of cartons, packaging, product labels, size labels, and delivery documents where applicable.
• A clear list of affected products, sizes, colors, models, and quantities.
• A brief explanation of the requested solution.

Approved wholesale claims are handled using a solution that fits the issue, product condition, stock availability, and order circumstances.

• Replacement when the same or a suitable wholesale product is available.
• Quantity correction for verified missing or short-delivered products.
• Exchange for an approved alternative product, size, color, or design.
• Account credit or store credit for a future Luseyl Collection purchase.
• Refund for the approved affected product value where another solution is not appropriate.